May 25, 2025

Contact Name

Address

Address2

City, State/Province

Zip/Postal Code

OBJECT:wondering why you stopped purchasing from us

Dear [Contact name],

We’ve had the happy experience of receiving one or more orders from you every year for several years. But, as I study our list of faithful customers, I note that you haven’t bought anything from us for the past two years.

This set me to wondering: Did we goof on a shipment? Was the merchandise you last ordered not exactly what you wanted? Or is it simply because you haven’t needed anything?

Whatever the reason, I’d really like to know it, and I hope you’ll tell me by replying to this letter, which you can mail in the postage-paid enveloped.

In the meantime, I’m sending you a flyer describing our special “rock-bottom prices” sale on all[Your products/services]. Maybe when you see the bargains offered, you will start buying again from us. If can help you in any way, please let me know. We would really like to have you as one of our regular customers again.

Sincerely,

Your name

Your title

(800) 123-4567

youremail@yourcompany.com